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Terms and conditions

Terms of Use

Using (visiting or ordering products) site, you agree to these terms and conditions. For use in good conditions of the site we recommend you carefully read the terms and conditions of use. SC PAM IMPORT EXPORT SRL reserves the right to make changes without prior notice provisions.


About SC PAM IMPORT EXPORT SRL is not responsible for and can not be held responsible for damages incurred in using any product purchased through the information on this site. About SC PAM IMPORT EXPORT SRL tries to present as complete as possible marketed products (photos, features, price), but does not guarantee that their description or other content of this site is accurate, complete or error-free update. Products supplied may differ from pictures on the site in any way due to changing characteristics or design by the manufacturers without notice to them.
Any compatibility issues between components purchased using this site and the information that you own or are about to purchase from other sources not subject to liability SC PAM IMPORT EXPORT SRL.

Your Registration Obligations

In the service, you agree to provide true, accurate, current and complete information about yourself, such as those specified in the user registration section and agree to provide this information correctly and completely. In case we believe that this obligation is respected by you, we reserve the right to block access to specified or indefinite period, to use the service without notice.

Registering, password and behavior as a member

With a membership you will be asked to choose a username (email address) and password. You are responsible for (a) the safekeeping of password as a member of this site, any activity performed under your user name is entirely your responsibility. You agree to notify us immediately of any loss of password or sign of unauthorized activity under your username.

Product liability

Commercial warranty for products  sold on our site differs in function of product  in cause . We have the following warranties :

-      6 months warranty for chargers ( socket chargers , usb chargers , auto chargers ) , ohm meters and mechanical mods

-      30 days warranty for mod batteries , batteries , mods with variable voltage/wattage

-      DOA( dead on arrival ) warranty for atomizers , clearomizers and resistances . This warranty applies only for the mentioned products if the product in cause was not working when you receive it . ( if we observe that the resistance is black then it means that the product was used before and we won’t replace the product ) .

Also, the guarantee is not granted to products which are damaged due to handling or careless operation (mechanical shock, electrical, thermal, high impurities, high humidity conditions, foreign objects or liquids inside the equipment , broken batteries , atomizers/clearomizers with glass tank broken or other mechanical damages caused by the user  )

Normal mechanical wear is not covered by this warranty.

Article 1. Use, visiting and ordering products on www.ecig-vapo.com site implies acceptance of terms and conditions that will be detailed in the following paragraphs.

www.ecig-vapo.com reserves the right to make any changes to these provisions and any changes www.ecig-vapo.com site, structure or any other changes that could affect the site without requiring a notice to users, in this respect.

Article 2. Electronic communications, telephone.

  • a) By accessing the site www.ecig-vapo.com, using, visiting, buying products, communication is done electronically, so considering that the user agrees to receive notices of any kind from www.ecig-vapo.com

Article 3. Security and Privacy.

  • a) The products on this website are sold online through services offered by www.ecig-vapo.com
  • b) www.ecig-vapo.com guarantee the security of its computer systems in this respect, your personal data entered by completing the order will come into possession of third parties and will not be improperly used.
  • c)We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

Article 4. Disclaimer.

  • a) www.ecig-vapo.com not responsible and can not be held responsible for:
  • 1. Damages incurred through the use of any products purchased through the site www.ecig-vapo.com;
  • 2. Compatibility issues with products purchased from other companies;
  • 3. We assume no responsibility for the products purchased from www.ecig-vapo.com are used on systems that do not meet the performance specifications of the products;
  • 4. Description of products (images, technical specifications, price) or www.ecig-vapo.com site content is accurate, complete or error-free update. Modifications to the design characteristics or by producers (without notice), products supplied may differ in any way the images displayed on the site.
  • 5. If prices or other details regarding the products were displayed wrong, including because they were made wrong database www.ecig-vapo.com company has the right to cancel delivery of product and to notify customers about the problem with in no time if delivery did not occur, www.ecig-vapo.com can not be made responsible for any damage or loss resulting from not keeping order.
  • 6. The maximum amount of obligations to any customer for failure to deliver or delivery of our products is strictly reduce the amount of the payments received from the client.

Article 5. Disputes

  • a) conflicts between users www.ecig-vapo.com site will be settled amicably within 15 days after written notification of problems by the user.
  • b) If the dispute is not settled amicably, Romanian competent courts of law.

Article 6. Copyright.

  • a) The content of this site (texts, images, graphics, buttons, programs, graphics, scripts, databases and other data) is www.ecig-vapo.com property and is protected under copyright law and laws intellectual and industrial property rights.
  • b) without the use of any of the items listed www.ecig-vapo.com punishable under applicable law.

Return policy

Warranties on items such as atomizers and cartomizers are “dead on arrival”. Due to the nature of these items and the semi disposable association we cannot offer a long warranty on these items.When you receive them it is up to you to test them all to ensure they work and notify us within 48 hours via the returns email address (and send back item within 7days), if you have received a dead on arrival item so we can provide a replacement.
Please note if a refund is required the product must be returned in an unused state and any sealed items must not have the seal broken. We offer a  30 day replacement warranty on batteries , and 6 months replacement warranty on chargers . Please contact us via email only if you wish to submit a return request. Please provide as much information as possible so that we can deal with your query as quickly as possible.
Please note we process returns once per week when received/approved. Please be patient as we endeavour to deal with all returned goods within 7 days.

IMPORTANT NOTE : In any warranty case , shipping fees ( returning and sending fees ) are supported by the customer .